Dear Valued Guests ,

Thank you for booking with Serenity Massage and Skin Care. We truly appreciate your business. Your time is valuable to us, and to respect the time of our guests and employees, please review our policies below.

Appointments, Cancellations & No-Shows
We require a 24-hour notice to change or cancel your appointment. Cancellations made with less than 24 hours’ notice, as well as no-show appointments, will be charged the full amount of the scheduled service.

For same-day or short-notice bookings (appointments made the same day or within a few hours of the scheduled time), failure to show up or cancel will result in the full service charge.

Late Arrivals
If you arrive late to your scheduled appointment, you will receive the remaining time of your original appointment. The full service fee still applies.

Payment & Deposits
A credit or debit card is required to be kept on file at the time of booking. We may also accept a 50% deposit through Venmo.

A 2% transaction fee applies to all card payments. You may avoid this fee by paying in cash at your in-person appointment.

Gratuity is not included and is accepted in cash or Venmo only.

Appointment Reminders
As a courtesy, appointment reminders are sent at the time of booking and one day prior to your appointment via our booking system and text message. It is the guest’s responsibility to manage and be aware of their scheduled appointments.

Gift Card Policy
Guests must present the physical or digital gift card at the time of service in order to redeem it. We are unable to honor gift cards without proper verification.

If a gift card is used as a form of payment and the guest fails to show up or does not provide 24-hour notice, the gift card will become null and void.

Service-based gift cards must be used within 12 months from the date of purchase and will expire after that time.
Dollar amount gift cards do not expire and may be used toward services or retail at any time.

Packages & Memberships
Guests have 7 days from the date of purchase to receive a full refund, provided no services have been used.

After 7 days, refunds are subject to a 25% cancellation fee.

If any service within a package is used, the used service(s) will be charged at full price, including any add-ons, plus a 25% cancellation fee on the remaining balance.

All packages and memberships are valid for up to one (1) year from the date of purchase. Each massage or service must be used within this one-year period before it expires.

Package appointments canceled with less than 24 hours’ notice or same-day cancellations will result in the loss of one session from the package.

Lost Belongings Serenity Massage & Skin Care is not responsible for any personal belongings left behind, lost, or damaged on the premises. While we make every effort to safeguard items found in our spa, we cannot guarantee their security.

Complimentary Services
Any complimentary service is valid for 60 days from the date issued and must be redeemed within that timeframe. No extensions will be provided.

Consultations & Evaluation All service consultations and evaluations are conducted on the day of your scheduled appointment and are included with the booked service.

Skin Evaluations (No Facial Appointment) Stand-alone skin evaluations without a facial appointment are available for $25 and include a 15-minute professional assessment.

Service Concerns
Guests must contact us within 48 hours of their service date to report any concerns, dissatisfaction, or to request a follow-up appointment.

Thank you for your understanding and continued support.
The Serenity Team